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Understanding and Enhancing Customer-Agent-Computer Interaction in Customer Service Settings

2007 doctoral thesis by Anette Olsson at University of Waikato
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Key Facts

  • Publisher: Waikato Research Commons[1]
  • Place of publication: Hamilton[2]
  • Language of work or name: English[3]
  • Country of origin: New Zealand[4]
  • Publication date: 2007[5]
  • Main subject: human–computer interaction[6]
  • Work available at URL: https://researchcommons.waikato.ac.nz/handle/10289/2610[7]
  • Title: Understanding and Enhancing Customer-Agent-Computer Interaction in Customer Service Settings[8]
  • Author name string: Anette Olsson[9]
  • Thesis submitted to: University of Waikato[10]
  • On focus list of Wikimedia project: NZThesisProject[11]
  • Copyright status: copyrighted[12]
  • Online access status: open access[13]
  • Thesis committee member: David M. Nichols[14], Mark Apperley[15], Matt Jones[16], Michael B. Twidale[17]
  • Thesis submitted for degree: Doctor of Philosophy[18]

References

Programmatic citations — every numbered marker resolves to a verifiable graph row below.

Direct Wikidata claims

  1. [1] ↑ . wikidata.org.
  2. [2] ↑ . wikidata.org.
  3. [3] ↑ . wikidata.org.
  4. [4] ↑ . wikidata.org.
  5. [5] ↑ . wikidata.org.
  6. [6] ↑ . wikidata.org.
  7. [7] ↑ . wikidata.org.
  8. [8] ↑ . wikidata.org.
  9. [9] ↑ . wikidata.org.
  10. [10] ↑ . wikidata.org.
  11. [11] ↑ . wikidata.org.
  12. [12] ↑ . wikidata.org.
  13. [13] ↑ . wikidata.org.
  14. [14] ↑ . wikidata.org.
  15. [15] ↑ . wikidata.org.
  16. [16] ↑ . wikidata.org.
  17. [17] ↑ . wikidata.org.
  18. [18] ↑ . wikidata.org.

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APA 4ort.xyz Knowledge Graph. (2026). Understanding and Enhancing Customer-Agent-Computer Interaction in Customer Service Settings. Retrieved May 3, 2026, from https://4ort.xyz/entity/understanding-and-enhancing-customer-agent-computer-interaction-in-customer-service-settings
MLA “Understanding and Enhancing Customer-Agent-Computer Interaction in Customer Service Settings.” 4ort.xyz Knowledge Graph, 4ort.xyz, 3 May. 2026, https://4ort.xyz/entity/understanding-and-enhancing-customer-agent-computer-interaction-in-customer-service-settings.
BibTeX @misc{4ortxyz_understanding-and-enhancing-customer-agent-computer-interaction-in-customer-service-settings_2026, author = {{4ort.xyz Knowledge Graph}}, title = {{Understanding and Enhancing Customer-Agent-Computer Interaction in Customer Service Settings}}, year = {2026}, url = {https://4ort.xyz/entity/understanding-and-enhancing-customer-agent-computer-interaction-in-customer-service-settings}, note = {Accessed: 2026-05-03}}
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Edit History

Rolling log of changes to this entity's Wikidata record. Values shown reflect the current state of each edited property — follow the history link to see the precise diff for any edit.

  1. 6w ago · DrThneed · 2026-09-06 view diff on Wikidata ↗
    Thesis submitted for degree → Doctor of Philosophy
    Author name string → Anette Olsson
    Thesis submitted to → University of Waikato
    Handle id → 10289/2610
    + 15 other properties edited (see Wikidata diff for full list)
    "/* wbeditentity-update:0| */ QuickStatements 3.0 [[:toollabs:qs-dev/batch/52326|batch #52326]]: UoWaikato"
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