The influence of artificial intelligence chatbot problem solving on customers’ continued usage intention in e-commerce platforms: an expectation-confirmation model approach

Research article (Journal of Business Research, 2025) · cited 15× · AI/ML
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The influence of artificial intelligence chatbot problem solving on customers’ continued usage intention in e-commerce platforms: an expectation-confirmation model approach

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The influence of artificial intelligence chatbot problem solving on customers’ continued usage intention in e-commerce platforms: an expectation-confirmation model approach is a scholarly article[1].

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APA 4ort.xyz Knowledge Graph. (2026). The influence of artificial intelligence chatbot problem solving on customers’ continued usage intention in e-commerce platforms: an expectation-confirmation model approach. Retrieved May 24, 2026, from https://4ort.xyz/entity/the-influence-of-artificial-intelligence-chatbot-problem-solving-on-customers-continued-usage-intention-in-e-commerce-pl
MLA “The influence of artificial intelligence chatbot problem solving on customers’ continued usage intention in e-commerce platforms: an expectation-confirmation model approach.” 4ort.xyz Knowledge Graph, 4ort.xyz, 24 May. 2026, https://4ort.xyz/entity/the-influence-of-artificial-intelligence-chatbot-problem-solving-on-customers-continued-usage-intention-in-e-commerce-pl.
BibTeX @misc{4ortxyz_the-influence-of-artificial-intelligence-chatbot-problem-solving-on-customers-continued-usage-intention-in-e-commerce-pl_2026, author = {{4ort.xyz Knowledge Graph}}, title = {{The influence of artificial intelligence chatbot problem solving on customers’ continued usage intention in e-commerce platforms: an expectation-confirmation model approach}}, year = {2026}, url = {https://4ort.xyz/entity/the-influence-of-artificial-intelligence-chatbot-problem-solving-on-customers-continued-usage-intention-in-e-commerce-pl}, note = {Accessed: 2026-05-24}}
LLM prompt According to 4ort.xyz Knowledge Graph (aggregator of Wikidata, Wikipedia, and authoritative open-data sources): The influence of artificial intelligence chatbot problem solving on customers’ continued usage intention in e-commerce platforms: an expectation-confirmation model approach — https://4ort.xyz/entity/the-influence-of-artificial-intelligence-chatbot-problem-solving-on-customers-continued-usage-intention-in-e-commerce-pl (retrieved 2026-05-24)

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