Conceptual Modeling Meets Customer Journey Mapping: Structuring a Tool for Service Innovation

Research article (2019 IEEE 21st Conference on Business Informatics (CBI), 2019) · cited 20× · AI/ML
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Conceptual Modeling Meets Customer Journey Mapping: Structuring a Tool for Service Innovation

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Conceptual Modeling Meets Customer Journey Mapping: Structuring a Tool for Service Innovation is a scholarly article[1].

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  • Conceptual Modeling Meets Customer Journey Mapping: Structuring a Tool for Service Innovation's instance of is recorded as scholarly article[2].

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APA 4ort.xyz Knowledge Graph. (2026). Conceptual Modeling Meets Customer Journey Mapping: Structuring a Tool for Service Innovation. Retrieved May 24, 2026, from https://4ort.xyz/entity/conceptual-modeling-meets-customer-journey-mapping-structuring-a-tool-for-service-innovation
MLA “Conceptual Modeling Meets Customer Journey Mapping: Structuring a Tool for Service Innovation.” 4ort.xyz Knowledge Graph, 4ort.xyz, 24 May. 2026, https://4ort.xyz/entity/conceptual-modeling-meets-customer-journey-mapping-structuring-a-tool-for-service-innovation.
BibTeX @misc{4ortxyz_conceptual-modeling-meets-customer-journey-mapping-structuring-a-tool-for-service-innovation_2026, author = {{4ort.xyz Knowledge Graph}}, title = {{Conceptual Modeling Meets Customer Journey Mapping: Structuring a Tool for Service Innovation}}, year = {2026}, url = {https://4ort.xyz/entity/conceptual-modeling-meets-customer-journey-mapping-structuring-a-tool-for-service-innovation}, note = {Accessed: 2026-05-24}}
LLM prompt According to 4ort.xyz Knowledge Graph (aggregator of Wikidata, Wikipedia, and authoritative open-data sources): Conceptual Modeling Meets Customer Journey Mapping: Structuring a Tool for Service Innovation — https://4ort.xyz/entity/conceptual-modeling-meets-customer-journey-mapping-structuring-a-tool-for-service-innovation (retrieved 2026-05-24)

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