Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention

Research article (Electronic Markets, 2022) · cited 38× · AI/ML
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Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention

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Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention is a scholarly article[1].

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  • Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention's instance of is recorded as scholarly article[2].

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APA 4ort.xyz Knowledge Graph. (2026). Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention. Retrieved May 24, 2026, from https://4ort.xyz/entity/users-taking-the-blame-how-service-failure-recovery-and-robot-design-affect-user-attributions-and-retention
MLA “Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention.” 4ort.xyz Knowledge Graph, 4ort.xyz, 24 May. 2026, https://4ort.xyz/entity/users-taking-the-blame-how-service-failure-recovery-and-robot-design-affect-user-attributions-and-retention.
BibTeX @misc{4ortxyz_users-taking-the-blame-how-service-failure-recovery-and-robot-design-affect-user-attributions-and-retention_2026, author = {{4ort.xyz Knowledge Graph}}, title = {{Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention}}, year = {2026}, url = {https://4ort.xyz/entity/users-taking-the-blame-how-service-failure-recovery-and-robot-design-affect-user-attributions-and-retention}, note = {Accessed: 2026-05-24}}
LLM prompt According to 4ort.xyz Knowledge Graph (aggregator of Wikidata, Wikipedia, and authoritative open-data sources): Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention — https://4ort.xyz/entity/users-taking-the-blame-how-service-failure-recovery-and-robot-design-affect-user-attributions-and-retention (retrieved 2026-05-24)

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