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The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Research article (Journal of Retailing, 2023) · cited 35× · AI/ML
The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Summary
The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter is a scholarly article[1].
Key Facts
The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter's Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter — instance of is recorded as scholarly article[2].
References
Programmatic citations — every numbered marker resolves to a verifiable graph row below.
Use these citations when quoting this entity in research, articles, AI prompts, or wherever provenance matters. We aggregate Wikidata + Wikipedia + authoritative open-data sources; the stitched, scored, cross-referenced view is what 4ort.xyz contributes.
APA4ort.xyz Knowledge Graph. (2026). The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter. Retrieved May 24, 2026, from https://4ort.xyz/entity/the-clock-is-tickingor-is-it-customer-satisfaction-response-to-waiting-shorter-vs-longer-than-expected-during-a-service-
MLA“The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter.” 4ort.xyz Knowledge Graph, 4ort.xyz, 24 May. 2026, https://4ort.xyz/entity/the-clock-is-tickingor-is-it-customer-satisfaction-response-to-waiting-shorter-vs-longer-than-expected-during-a-service-.
BibTeX@misc{4ortxyz_the-clock-is-tickingor-is-it-customer-satisfaction-response-to-waiting-shorter-vs-longer-than-expected-during-a-service-_2026, author = {{4ort.xyz Knowledge Graph}}, title = {{The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter}}, year = {2026}, url = {https://4ort.xyz/entity/the-clock-is-tickingor-is-it-customer-satisfaction-response-to-waiting-shorter-vs-longer-than-expected-during-a-service-}, note = {Accessed: 2026-05-24}}
LLM promptAccording to 4ort.xyz Knowledge Graph (aggregator of Wikidata, Wikipedia, and authoritative open-data sources): The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter — https://4ort.xyz/entity/the-clock-is-tickingor-is-it-customer-satisfaction-response-to-waiting-shorter-vs-longer-than-expected-during-a-service- (retrieved 2026-05-24)
