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Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success
Research article (Journal of service management, 2020) · cited 291× · AI/ML
Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success
Summary
Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success is a scholarly article[1].
Key Facts
Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success's instance of is recorded as scholarly article[2].
References
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Use these citations when quoting this entity in research, articles, AI prompts, or wherever provenance matters. We aggregate Wikidata + Wikipedia + authoritative open-data sources; the stitched, scored, cross-referenced view is what 4ort.xyz contributes.
APA4ort.xyz Knowledge Graph. (2026). Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success. Retrieved May 24, 2026, from https://4ort.xyz/entity/robots-or-frontline-employees-exploring-customers-attributions-of-responsibility-and-stability-after-service-failure-or-
MLA“Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success.” 4ort.xyz Knowledge Graph, 4ort.xyz, 24 May. 2026, https://4ort.xyz/entity/robots-or-frontline-employees-exploring-customers-attributions-of-responsibility-and-stability-after-service-failure-or-.
BibTeX@misc{4ortxyz_robots-or-frontline-employees-exploring-customers-attributions-of-responsibility-and-stability-after-service-failure-or-_2026, author = {{4ort.xyz Knowledge Graph}}, title = {{Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success}}, year = {2026}, url = {https://4ort.xyz/entity/robots-or-frontline-employees-exploring-customers-attributions-of-responsibility-and-stability-after-service-failure-or-}, note = {Accessed: 2026-05-24}}
LLM promptAccording to 4ort.xyz Knowledge Graph (aggregator of Wikidata, Wikipedia, and authoritative open-data sources): Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success — https://4ort.xyz/entity/robots-or-frontline-employees-exploring-customers-attributions-of-responsibility-and-stability-after-service-failure-or- (retrieved 2026-05-24)
