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It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery
Research article (Journal of Service Research, 2021) · cited 16× · AI/ML
It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery
Summary
It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery is a scholarly article[1].
Key Facts
It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery's instance of is recorded as scholarly article[2].
References
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Use these citations when quoting this entity in research, articles, AI prompts, or wherever provenance matters. We aggregate Wikidata + Wikipedia + authoritative open-data sources; the stitched, scored, cross-referenced view is what 4ort.xyz contributes.
APA4ort.xyz Knowledge Graph. (2026). It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery. Retrieved May 24, 2026, from https://4ort.xyz/entity/it-went-downhill-from-there-the-spillover-effect-from-previous-customer-mistreatment-on-frontline-employees-service-deli
MLA“It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery.” 4ort.xyz Knowledge Graph, 4ort.xyz, 24 May. 2026, https://4ort.xyz/entity/it-went-downhill-from-there-the-spillover-effect-from-previous-customer-mistreatment-on-frontline-employees-service-deli.
BibTeX@misc{4ortxyz_it-went-downhill-from-there-the-spillover-effect-from-previous-customer-mistreatment-on-frontline-employees-service-deli_2026, author = {{4ort.xyz Knowledge Graph}}, title = {{It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery}}, year = {2026}, url = {https://4ort.xyz/entity/it-went-downhill-from-there-the-spillover-effect-from-previous-customer-mistreatment-on-frontline-employees-service-deli}, note = {Accessed: 2026-05-24}}
LLM promptAccording to 4ort.xyz Knowledge Graph (aggregator of Wikidata, Wikipedia, and authoritative open-data sources): It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery — https://4ort.xyz/entity/it-went-downhill-from-there-the-spillover-effect-from-previous-customer-mistreatment-on-frontline-employees-service-deli (retrieved 2026-05-24)
