Does social customer relationship management (SCRM) affect customers’ happiness and retention? A service perspective

Research article (Uncertain Supply Chain Management, 2022) · cited 77× · AI/ML
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Does social customer relationship management (SCRM) affect customers’ happiness and retention? A service perspective

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Does social customer relationship management (SCRM) affect customers’ happiness and retention? A service perspective is a scholarly article[1].

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  • Does social customer relationship management (SCRM) affect customers’ happiness and retention? A service perspective's instance of is recorded as scholarly article[2].

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APA 4ort.xyz Knowledge Graph. (2026). Does social customer relationship management (SCRM) affect customers’ happiness and retention? A service perspective. Retrieved May 24, 2026, from https://4ort.xyz/entity/does-social-customer-relationship-management-scrm-affect-customers-happiness-and-retention-a-service-perspective
MLA “Does social customer relationship management (SCRM) affect customers’ happiness and retention? A service perspective.” 4ort.xyz Knowledge Graph, 4ort.xyz, 24 May. 2026, https://4ort.xyz/entity/does-social-customer-relationship-management-scrm-affect-customers-happiness-and-retention-a-service-perspective.
BibTeX @misc{4ortxyz_does-social-customer-relationship-management-scrm-affect-customers-happiness-and-retention-a-service-perspective_2026, author = {{4ort.xyz Knowledge Graph}}, title = {{Does social customer relationship management (SCRM) affect customers’ happiness and retention? A service perspective}}, year = {2026}, url = {https://4ort.xyz/entity/does-social-customer-relationship-management-scrm-affect-customers-happiness-and-retention-a-service-perspective}, note = {Accessed: 2026-05-24}}
LLM prompt According to 4ort.xyz Knowledge Graph (aggregator of Wikidata, Wikipedia, and authoritative open-data sources): Does social customer relationship management (SCRM) affect customers’ happiness and retention? A service perspective — https://4ort.xyz/entity/does-social-customer-relationship-management-scrm-affect-customers-happiness-and-retention-a-service-perspective (retrieved 2026-05-24)

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