Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses

Research article (Service Business, 2015) · cited 38× · AI/ML
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Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses

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Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses is a scholarly article[1].

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  • Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses's instance of is recorded as scholarly article[2].

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APA 4ort.xyz Knowledge Graph. (2026). Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses. Retrieved May 24, 2026, from https://4ort.xyz/entity/diagnosing-service-quality-using-customer-reviews-an-index-approach-based-on-sentiment-and-gap-analyses
MLA “Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses.” 4ort.xyz Knowledge Graph, 4ort.xyz, 24 May. 2026, https://4ort.xyz/entity/diagnosing-service-quality-using-customer-reviews-an-index-approach-based-on-sentiment-and-gap-analyses.
BibTeX @misc{4ortxyz_diagnosing-service-quality-using-customer-reviews-an-index-approach-based-on-sentiment-and-gap-analyses_2026, author = {{4ort.xyz Knowledge Graph}}, title = {{Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses}}, year = {2026}, url = {https://4ort.xyz/entity/diagnosing-service-quality-using-customer-reviews-an-index-approach-based-on-sentiment-and-gap-analyses}, note = {Accessed: 2026-05-24}}
LLM prompt According to 4ort.xyz Knowledge Graph (aggregator of Wikidata, Wikipedia, and authoritative open-data sources): Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses — https://4ort.xyz/entity/diagnosing-service-quality-using-customer-reviews-an-index-approach-based-on-sentiment-and-gap-analyses (retrieved 2026-05-24)

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