# Why is self-service technology (SST) unpopular? Extending the IS success model

> Research article (Library Hi Tech, 2018) · cited 34× · AI/ML

**Wikidata**: [openalex:W2885251546](https://www.wikidata.org/wiki/openalex:W2885251546)  
**Source**: https://4ort.xyz/entity/why-is-self-service-technology-sst-unpopular-extending-the-is-success-model