# Why do frontline employees speak up on behalf of customers? The influence of supervisors versus coworkers and the role of intrapersonal factors

> Research article (Journal of Business Research, 2022) · cited 13× · AI/ML

**Wikidata**: [openalex:W4310738536](https://www.wikidata.org/wiki/openalex:W4310738536)  
**Source**: https://4ort.xyz/entity/why-do-frontline-employees-speak-up-on-behalf-of-customers-the-influence-of-supervisors-versus-coworkers-and-the-role-of