# Which Channel to Ask My Question?: Personalized Customer Service Request Stream Routing Using Deep Reinforcement Learning

> Research article (IEEE Access, 2019) · cited 26× · AI/ML

**Wikidata**: [openalex:W2964733886](https://www.wikidata.org/wiki/openalex:W2964733886)  
**Source**: https://4ort.xyz/entity/which-channel-to-ask-my-question-personalized-customer-service-request-stream-routing-using-deep-reinforcement-learning