# When to Triage in Service Systems with Hidden Customer Class Identities?

> Research article (Production and Operations Management, 2021) · cited 10× · AI/ML

**Wikidata**: [openalex:W3167071381](https://www.wikidata.org/wiki/openalex:W3167071381)  
**Source**: https://4ort.xyz/entity/when-to-triage-in-service-systems-with-hidden-customer-class-identities