# When the servicescape becomes intelligent: Conceptualization, assessment, and implications for hospitableness

> Research article (Journal of Hospitality and Tourism Management, 2023) · cited 45× · AI/ML

**Wikidata**: [openalex:W4320473801](https://www.wikidata.org/wiki/openalex:W4320473801)  
**Source**: https://4ort.xyz/entity/when-the-servicescape-becomes-intelligent-conceptualization-assessment-and-implications-for-hospitableness