# When perspective-taking fails to inhibit customer aggression toward service employees

> Research article (Service Industries Journal, 2021) · cited 10× · AI/ML

**Wikidata**: [openalex:W3198598923](https://www.wikidata.org/wiki/openalex:W3198598923)  
**Source**: https://4ort.xyz/entity/when-perspective-taking-fails-to-inhibit-customer-aggression-toward-service-employees