# When Female (Male) Robot Is Talking To Me: Effect of service robots’ gender and anthropomorphism on customer satisfaction

> Research article (International Journal of Hospitality Management, 2022) · cited 187× · AI/ML

**Wikidata**: [openalex:W4206973639](https://www.wikidata.org/wiki/openalex:W4206973639)  
**Source**: https://4ort.xyz/entity/when-female-male-robot-is-talking-to-me-effect-of-service-robots-gender-and-anthropomorphism-on-customer-satisfaction