# What makes employees provide quality service? The role of employee customer-oriented perspective taking

> Research article (International Journal of Hospitality Management, 2024) · cited 10× · AI/ML

**Wikidata**: [openalex:W4404629622](https://www.wikidata.org/wiki/openalex:W4404629622)  
**Source**: https://4ort.xyz/entity/what-makes-employees-provide-quality-service-the-role-of-employee-customer-oriented-perspective-taking