# What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry

> Research article (Computers in Human Behavior, 2021) · cited 796× · AI/ML

**Wikidata**: [openalex:W3157200701](https://www.wikidata.org/wiki/openalex:W3157200701)  
**Source**: https://4ort.xyz/entity/what-makes-an-ai-device-human-like-the-role-of-interaction-quality-empathy-and-perceived-psychological-anthropomorphic-c