# What is the impact of service quality on customers’ satisfaction during COVID-19 outbreak? New findings from online reviews analysis

> Research article (Telematics and Informatics, 2021) · cited 85× · AI/ML

**Wikidata**: [openalex:W3188974962](https://www.wikidata.org/wiki/openalex:W3188974962)  
**Source**: https://4ort.xyz/entity/what-is-the-impact-of-service-quality-on-customers-satisfaction-during-covid-19-outbreak-new-findings-from-online-review