# What guests really think of your hotel: Text analytics of online customer reviews

> Research article (Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University), 2016) · cited 52× · AI/ML

**Wikidata**: [openalex:W2271734994](https://www.wikidata.org/wiki/openalex:W2271734994)  
**Source**: https://4ort.xyz/entity/what-guests-really-think-of-your-hotel-text-analytics-of-online-customer-reviews