# What Drives Customer Engagement Behavior? the Impact of User Participation from a Sociotechnical Perspective

> Research article (Journal of electronic commerce research, 2020) · cited 12× · AI/ML

**Wikidata**: [openalex:W3100142136](https://www.wikidata.org/wiki/openalex:W3100142136)  
**Source**: https://4ort.xyz/entity/what-drives-customer-engagement-behavior-the-impact-of-user-participation-from-a-sociotechnical-perspective