# What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective

> Research article (Journal of Retailing and Consumer Services, 2023) · cited 158× · AI/ML

**Wikidata**: [openalex:W4380990336](https://www.wikidata.org/wiki/openalex:W4380990336)  
**Source**: https://4ort.xyz/entity/what-de-motivates-customers-to-use-ai-powered-conversational-agents-for-shopping-the-extended-behavioral-reasoning-persp