# Waiting time predictors for multi-skill call centers

> Research article (2015 Winter Simulation Conference (WSC), 2015) · cited 13× · AI/ML

**Wikidata**: [openalex:W2188979760](https://www.wikidata.org/wiki/openalex:W2188979760)  
**Source**: https://4ort.xyz/entity/waiting-time-predictors-for-multi-skill-call-centers