# Voice of airline passenger: A text mining approach to understand customer satisfaction

> Research article (Journal of Air Transport Management, 2019) · cited 187× · AI/ML

**Wikidata**: [openalex:W2939399411](https://www.wikidata.org/wiki/openalex:W2939399411)  
**Source**: https://4ort.xyz/entity/voice-of-airline-passenger-a-text-mining-approach-to-understand-customer-satisfaction