# Value co-destruction in hotel services: Exploring the misalignment of cognitive scripts among customers and providers

> Research article (Tourism Management, 2019) · cited 88× · AI/ML

**Wikidata**: [openalex:W2982979394](https://www.wikidata.org/wiki/openalex:W2982979394)  
**Source**: https://4ort.xyz/entity/value-co-destruction-in-hotel-services-exploring-the-misalignment-of-cognitive-scripts-among-customers-and-providers