# Value co-creation and co-destruction in self-service technology: A customer’s perspective

> Research article (Electronic Commerce Research and Applications, 2021) · cited 65× · AI/ML

**Wikidata**: [openalex:W3119250774](https://www.wikidata.org/wiki/openalex:W3119250774)  
**Source**: https://4ort.xyz/entity/value-co-creation-and-co-destruction-in-self-service-technology-a-customers-perspective