# Using social exchange perspective to explain customer voluntary performance behavior

> Research article (Service Industries Journal, 2018) · cited 11× · AI/ML

**Wikidata**: [openalex:W2797555743](https://www.wikidata.org/wiki/openalex:W2797555743)  
**Source**: https://4ort.xyz/entity/using-social-exchange-perspective-to-explain-customer-voluntary-performance-behavior