# Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic

> Research article (Service Business, 2023) · cited 23× · AI/ML

**Wikidata**: [openalex:W4376638334](https://www.wikidata.org/wiki/openalex:W4376638334)  
**Source**: https://4ort.xyz/entity/using-machine-learning-to-explore-the-determinants-of-service-satisfaction-with-online-healthcare-platforms-during-the-c