# Using Customer Service Dialogues for Satisfaction Analysis with Context-Assisted Multiple Instance Learning

> Research article (Proceedings of the 2019 Conference on Empirical Methods in Natural Language Processing and the 9th International Joint Conference on Natural Language Processing (EMNLP-IJCNLP), 2019) · cited 24× · AI/ML

**Wikidata**: [openalex:W2970168865](https://www.wikidata.org/wiki/openalex:W2970168865)  
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