# Using AI to predict service agent stress from emotion patterns in service interactions

> Research article (Journal of service management, 2020) · cited 53× · AI/ML

**Wikidata**: [openalex:W3091620344](https://www.wikidata.org/wiki/openalex:W3091620344)  
**Source**: https://4ort.xyz/entity/using-ai-to-predict-service-agent-stress-from-emotion-patterns-in-service-interactions