# Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention

> Research article (Electronic Markets, 2022) · cited 38× · AI/ML

**Wikidata**: [openalex:W4317373644](https://www.wikidata.org/wiki/openalex:W4317373644)  
**Source**: https://4ort.xyz/entity/users-taking-the-blame-how-service-failure-recovery-and-robot-design-affect-user-attributions-and-retention