# User Expectations of Conversational Chatbots Based on Online Reviews

> Research article (Designing Interactive Systems Conference 2021, 2021) · cited 23× · AI/ML

**Wikidata**: [openalex:W3173265384](https://www.wikidata.org/wiki/openalex:W3173265384)  
**Source**: https://4ort.xyz/entity/user-expectations-of-conversational-chatbots-based-on-online-reviews