# Unusual customer response identification and visualization based on text mining and anomaly detection

> Research article (Expert Systems with Applications, 2019) · cited 14× · AI/ML

**Wikidata**: [openalex:W2991044537](https://www.wikidata.org/wiki/openalex:W2991044537)  
**Source**: https://4ort.xyz/entity/unusual-customer-response-identification-and-visualization-based-on-text-mining-and-anomaly-detection