# Unpacking the black box of successful ICT-enabled service transformation: how to join up the vertical, the horizontal and the technical

> Research article (Public Money & Management, 2015) · cited 16× · AI/ML

**Wikidata**: [openalex:W2146166887](https://www.wikidata.org/wiki/openalex:W2146166887)  
**Source**: https://4ort.xyz/entity/unpacking-the-black-box-of-successful-ict-enabled-service-transformation-how-to-join-up-the-vertical-the-horizontal-and-