# Understanding travellers’ reactions to robotic services: a multiple case study approach of robotic hotels

> Research article (Journal of Hospitality and Tourism Technology, 2020) · cited 68× · AI/ML

**Wikidata**: [openalex:W3118046148](https://www.wikidata.org/wiki/openalex:W3118046148)  
**Source**: https://4ort.xyz/entity/understanding-travellers-reactions-to-robotic-services-a-multiple-case-study-approach-of-robotic-hotels