# Understanding the Quality Gap of Information Technology Services from the Perspective of Service Provider and Consumer

> Research article (Procedia Computer Science, 2017) · cited 15× · AI/ML

**Wikidata**: [openalex:W2777159015](https://www.wikidata.org/wiki/openalex:W2777159015)  
**Source**: https://4ort.xyz/entity/understanding-the-quality-gap-of-information-technology-services-from-the-perspective-of-service-provider-and-consumer