# Understanding service quality concerns from public discourse in Indonesia state electric company

> Research article (Heliyon, 2023) · cited 24× · AI/ML

**Wikidata**: [openalex:W4385351261](https://www.wikidata.org/wiki/openalex:W4385351261)  
**Source**: https://4ort.xyz/entity/understanding-service-quality-concerns-from-public-discourse-in-indonesia-state-electric-company