# Understanding Online Hotel Reviews Through Automated Text Analysis

> Research article (Service Science, 2016) · cited 138× · AI/ML

**Wikidata**: [openalex:W2346265432](https://www.wikidata.org/wiki/openalex:W2346265432)  
**Source**: https://4ort.xyz/entity/understanding-online-hotel-reviews-through-automated-text-analysis