# Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry

> Research article (International Journal of Hospitality Management, 2020) · cited 77× · AI/ML

**Wikidata**: [openalex:W3087506570](https://www.wikidata.org/wiki/openalex:W3087506570)  
**Source**: https://4ort.xyz/entity/understanding-homophily-of-service-failure-within-the-hotel-guest-cycle-applying-nlp-aspect-based-sentiment-analysis-to-