# Understanding Gen Z shoppers' interaction with customer-service robots: a cognitive-affective-normative perspective

> Research article (International Journal of Retail & Distribution Management, 2024) · cited 22× · AI/ML

**Wikidata**: [openalex:W4401221490](https://www.wikidata.org/wiki/openalex:W4401221490)  
**Source**: https://4ort.xyz/entity/understanding-gen-z-shoppers-interaction-with-customer-service-robots-a-cognitive-affective-normative-perspective