# Understanding customers’ compliance behaviour to frontline employees’ fuzzy requests

> Research article (Journal of Services Marketing, 2017) · cited 13× · AI/ML

**Wikidata**: [openalex:W2766903429](https://www.wikidata.org/wiki/openalex:W2766903429)  
**Source**: https://4ort.xyz/entity/understanding-customers-compliance-behaviour-to-frontline-employees-fuzzy-requests