# Understanding customer satisfaction via deep learning and natural language processing

> Research article (Expert Systems with Applications, 2022) · cited 79× · AI/ML

**Wikidata**: [openalex:W4288809625](https://www.wikidata.org/wiki/openalex:W4288809625)  
**Source**: https://4ort.xyz/entity/understanding-customer-satisfaction-via-deep-learning-and-natural-language-processing