# Understanding and Enhancing Customer-Agent-Computer Interaction in Customer Service Settings

> 2007 doctoral thesis by Anette Olsson at University of Waikato

**Wikidata**: [Q112870641](https://www.wikidata.org/wiki/Q112870641)  
**Source**: https://4ort.xyz/entity/understanding-and-enhancing-customer-agent-computer-interaction-in-customer-service-settings