# Understand resist use online customer service chatbot: an integrated innovation resist theory and negative emotion perspective

> Research article (Aslib Journal of Information Management, 2024) · cited 23× · AI/ML

**Wikidata**: [openalex:W4396973561](https://www.wikidata.org/wiki/openalex:W4396973561)  
**Source**: https://4ort.xyz/entity/understand-resist-use-online-customer-service-chatbot-an-integrated-innovation-resist-theory-and-negative-emotion-perspe