# Turning the blackbox into a glassbox: An explainable machine learning approach for understanding hospitality customer

> Research article (International Journal of Information Management Data Insights, 2021) · cited 52× · AI/ML

**Wikidata**: [openalex:W4200450752](https://www.wikidata.org/wiki/openalex:W4200450752)  
**Source**: https://4ort.xyz/entity/turning-the-blackbox-into-a-glassbox-an-explainable-machine-learning-approach-for-understanding-hospitality-customer