# Transforming the communication between citizens and government through AI-guided chatbots

> Research article (Government Information Quarterly, 2018) · cited 529× · AI/ML

**Wikidata**: [openalex:W2896640274](https://www.wikidata.org/wiki/openalex:W2896640274)  
**Source**: https://4ort.xyz/entity/transforming-the-communication-between-citizens-and-government-through-ai-guided-chatbots