# Towards Managing Complexity and Uncertainty in Field Service Technician Planning

> Research article (2017 IEEE 19th Conference on Business Informatics (CBI), 2017) · cited 14× · AI/ML

**Wikidata**: [openalex:W2748123853](https://www.wikidata.org/wiki/openalex:W2748123853)  
**Source**: https://4ort.xyz/entity/towards-managing-complexity-and-uncertainty-in-field-service-technician-planning