# Towards Future Customer Experience: Trends and Innovation in Retail

> Research article (Foresight-Russia, 2016) · cited 33× · AI/ML

**Wikidata**: [openalex:W2558639657](https://www.wikidata.org/wiki/openalex:W2558639657)  
**Source**: https://4ort.xyz/entity/towards-future-customer-experience-trends-and-innovation-in-retail