# Toward a Unified Theory of Customer Continuance Model for Financial Technology Chatbots

> Research article (Sensors, 2021) · cited 26× · AI/ML

**Wikidata**: [openalex:W3195960951](https://www.wikidata.org/wiki/openalex:W3195960951)  
**Source**: https://4ort.xyz/entity/toward-a-unified-theory-of-customer-continuance-model-for-financial-technology-chatbots