# Toward a conceptualization of perceived complaint handling quality in social media and traditional service channels

> Research article (European Journal of Marketing, 2018) · cited 38× · AI/ML

**Wikidata**: [openalex:W2787424507](https://www.wikidata.org/wiki/openalex:W2787424507)  
**Source**: https://4ort.xyz/entity/toward-a-conceptualization-of-perceived-complaint-handling-quality-in-social-media-and-traditional-service-channels